Refund Policy
Last updated: 9/3/2026
1. Subscription Refunds
Kelmiv is a digital service provided on a subscription basis (monthly or yearly). Due to the immediate access to digital resources and AI processing costs incurred upon use, we generally do not offer refunds for any subscription fees once they have been processed.
2. EU / UK Right of Withdrawal (14-Day Cooling-Off Period)
If you are a resident of the European Union or the United Kingdom, you have a statutory right to cancel your subscription within 14 days of purchase.However, by subscribing and immediately accessing our digital content and services, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once you have commenced using the service (e.g., generated pins, accessed the dashboard). If you have not used the service within the first 14 days, you may request a refund by contacting support.
3. Cancellations
You may cancel your subscription at any time through your account settings or billing portal. Cancellations will take effect at the end of your current billing cycle. You will retain access to your premium features until the end of that cycle, after which you will not be charged again. We do not provide prorated refunds for mid-cycle cancellations.
4. Exceptions and Technical Issues
If you experience severe technical issues that prevent you from using the service and our support team is unable to resolve them within a reasonable timeframe, we may, at our sole discretion, issue a refund or account credit. Please contact us with detailed information about the technical issue.
5. Unrecognized Charges
If you believe a charge was made in error or was fraudulent, please contact us immediately before initiating a chargeback with your bank. We will investigate and happily refund any genuinely fraudulent or mistaken charges. Unjustified chargebacks may result in a permanent ban from our services.
6. Contact Us
If you have any questions about this Refund Policy or wish to request a refund under the exceptions listed above, please contact our support team.